Terms & Conditions


All orders are subject to our full terms and conditions. Your statutory rights as a consumer are not affected. These terms and conditions apply to all purchases from www.rockstarguitar.co.uk .

To qualify for FREE delivery, you must be resident in the UK mainland. All other deliveries will be quoted for separately. And, you must by 18 years old at least and read the following terms and conditions.


Goods will be insured and proof of posting is always obtained. Of course, we can not be held responsible for delays in postage that are out of our control but we will always endeavour to make sure you get your delivery on time.

In stock items are shipped within 24-72 hours unless otherwise stated. Items not in stock or custom made items could take between 1 to 8 weeks for delivery. You will be advised on order.

We deliver to mainland UK but if your not in the mainland – just ask and we will get back to you with a quote.


Quick view terms and conditions especially for Carvin products

All guitars are under manufacturers warrantee and in the very unlikely event of any problems, we will administer warrantee requirements to our very best endeavours with Carvin on your behalf.

100% refund only applies to Carvin guitars in our stock (again this is very unlikely – you’ll love it)

Returns must be in the same condition and packaging as they left rockstarguitar.co.uk with no damage or alterations.

All return delivery costs must be funded by the buyer.

Custom guitars – made to order

A 20% deposit is required to secure the order which is non-refundable
The balance is due 10 working days before delivery to your address (cheques must clear before we can dispatch).

Delivery time is between 4 to 14 weeks but can take a little longer or be faster depending on the complexity of the build.

Making an order

You will have an opportunity to check and correct any input error in your order up until you click the Submit Order button. After you have submitted your order you will receive an order acknowledgement e-mail from us.

If you are paying by cheque, we will deposit your cheque on the first working day after we receive it.

Once payment has been authorised, or your cheque has cleared, and we have determined the availability of stock we will arrange delivery of the goods to you. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail which contains the details of when your goods will be delivered to you.

We reserve the right to decline all or part of any order for any reason we see fit and should this occur we will e-mail you with the details.

It is recommended that you retain all e-mails relating to your order and contract.

All items are subject to availability

Products will be under manufacturers warranty unless otherwise stated. Rockstarguitar.co.uk will endeavour to the best of it’s ability to administer any defects on your behalf with the manufacturer.


The prices for any goods will be as quoted on rockstarguitar.co.uk, except in the case of obvious errors. These prices include VAT and delivery costs to UK mainland, unless these are otherwise stated. For delivery to Scotland unless otherwise stated a quote is required from rockstarguitar.co.uk (please contact us on 0121 439 9662) Saturday delivery is at an additional cost please contact us for quote.

Any typographical or clerical or other error or omission in any sales literature, quotation, price list acceptance of offer, invoice or other document or information issued by rockstarguitar.co.uk shall be subject to correction without any liability on the part of rockstarguitar.co.uk.


You may cancel your order at any point before it is dispatched except for custom made/ordered items that are not in stock. In this situation, you can cancel your order up until the point before it is dispatched to us from the manufacturers.

Deposits are non refundable. Your statutory rights are not affected.

Special orders - please note we cannot accept return of non stock items and those made to customer’s specific requirements unless faulty of course.

Any claim regarding damaged or defective goods must be made within three working days of receipt. Please ensure you check all goods carefully before signing for them. We cannot be responsible for replacing damaged goods if the courier is not advised of the damage on receipt.


Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order and, secondly, to provide you with the best possible service. You specifically authorise us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card and to authorise the transaction. You acknowledge that you consent to the processing of such information.

Insolvency of buyer 
In the event of the buyer becoming insolvent, going into liquidation, becoming subject to an administration order, making voluntary arrangement with its creditors or becomes bankrupt or gives reasonable grounds for causing rockstarguitar.co.uk to apprehend that any of the events mentioned is about to occur, rockstarguitar.co.uk shall be entitled to cancel the contract or suspend any further deliveries under the contract without any liability to the Buyer, and if the Products have been delivered but not paid for the Price shall become immediately due and payable that despite any previous arrangement or agreement to the contrary.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.

Our liability in connection with any product purchased through our Site is strictly limited to the purchase price of such product. We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control. Your statutory rights are not affected.

Rockstarguitar.co.uk shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to Act of God, strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the rockstarguitar.co.uk premises or its manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any of the Agents or Employees of the Seller shall be construed to enlarge, vary or override in any way thereof any of these conditions.

Law and jurisdiction 
These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the jurisdiction of the Courts of England and Wales. All contracts are concluded in English.